Last updated: 10th August 2023
At Alepp Platform, we strive to provide our clients and customers with the best services. We understand that sometimes situations may arise that require a refund. Please read this policy carefully before initiating a refund request.
Work Initiation Policy
- Refund before Work Initiation: If you wish to cancel a project or service and request a refund before any work has been initiated, we will process your refund in full. Please note that it may take several business days for the refund to be reflected in your account.
- No Refund after Work Initiation: Once we have started work on a project, we cannot issue a refund for that portion of the service. This includes any work related to brand creation, social media management, digital marketing, website development, SEO, content creation, graphics, animation, or any other service provided by Alepp Platform.
Workshops and Webinars
- 7-Day Refund Policy: For workshops and webinars conducted on our platform, we offer a 7-day refund policy. If you are dissatisfied with a workshop or webinar and request a refund within 7 days of your purchase, we will process your refund in full.
How to Request a Refund
To initiate a refund request, please contact our customer support team at [customer support email]. Provide details about your purchase and the reason for your refund request. We will review your request and respond as soon as possible.
Exceptions
Please note that this refund policy does not apply to our e-commerce website development services or any other service that involves significant custom work. Refund policies for such services will be outlined in the respective service agreements.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at hello@alepp.in
Changes to this Policy
Alepp Platform reserves the right to modify or update this refund policy at any time without notice. It is your responsibility to review this policy periodically for any changes.